Last Updated: 12 May 2026
Welcome to Custom Velcro Patches.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a quote request, upload artwork, place an order, or contact our team regarding custom velcro patches and related services.
We are committed to protecting your privacy and handling your information responsibly in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal information:
Contact Information
- Full name
- Email address
- Telephone number
- Company or organisation name
- Delivery and billing address
Order & Quote Information
- Patch specifications
- Quantity requirements
- Artwork files and design uploads
- Production notes
- Delivery preferences
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Referral source
- Website usage behaviour
Communication Records
- Email correspondence
- Quote enquiries
- Customer support messages
- Order discussions
2. How We Use Your Information
We use collected information to:
- Process custom velcro patch enquiries and orders
- Provide quotations and manufacturing updates
- Deliver products and services
- Respond to customer support requests
- Improve website functionality and user experience
- Monitor website performance and security
- Prevent fraud and abuse
- Maintain legal and accounting records
- Send important service-related communications
Artwork files and uploaded patch designs may also be used internally for:
- proof preparation
- production setup
- manufacturing quality control
- design approval processes
We do not sell personal information to third parties.
3. Artwork & Design Files
Customers may upload logos, graphics, text, and custom artwork for patch production.
By submitting artwork files, you confirm that:
- you own the rights to the design, or
- you have permission to use the submitted content.
Custom Velcro Patches UK is not responsible for copyright or trademark violations arising from customer-submitted artwork.
Uploaded design files are stored securely and used solely for:
- quotations
- proofing
- manufacturing
- customer support purposes
4. Cookies
Our website may use cookies and similar tracking technologies to improve functionality and user experience.
Cookies may help us:
- analyse website traffic
- remember user preferences
- improve website performance
- understand visitor behaviour
- enhance security
You can manage or disable cookies through your browser settings.
For more information, please review our Cookie Policy.
5. How We Protect Your Information
We implement reasonable technical and organisational measures to help protect personal information from:
- unauthorised access
- misuse
- disclosure
- loss
- destruction
- alteration
Security measures may include:
- secure hosting
- SSL encryption
- firewall protection
- restricted access systems
- secure data storage procedures
While we take appropriate precautions, no online transmission or storage method can be guaranteed to be 100% secure.
6. Sharing Information with Third Parties
We may share information with trusted third-party providers where necessary to operate our business and fulfil customer orders.
This may include:
- delivery and courier companies
- payment processors
- website hosting providers
- IT and security providers
- accounting and legal service providers
Third parties are only given access to information required to perform their services.
We do not sell or rent customer information to external marketing companies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- fulfil orders
- provide support
- comply with legal obligations
- resolve disputes
- maintain business records
Artwork files, invoices, and order information may be retained for internal production history and customer service purposes.
8. Your Rights
Under UK data protection laws, you may have the right to:
- request access to your personal information
- request correction of inaccurate data
- request deletion of personal data
- object to certain processing activities
- request restriction of processing
- request data portability
- withdraw consent where applicable
To exercise any of these rights, please contact our team using the details provided below.
9. Third-Party Links
Our website may contain links to external websites or services.
We are not responsible for:
- the privacy practices,
- security,
- or content
of third-party websites.
Users should review external privacy policies separately.
10. Children’s Privacy
Our products and services are not specifically directed toward children under 13 years of age.
We do not knowingly collect personal information from children without appropriate parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- legal changes
- operational updates
- website improvements
- service changes
Updated versions will be published on this page with a revised “Last Updated” date.
12. Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Custom Velcro Patches UK
Website: customvelcropatches.co.uk
Contact Page: Contact Us
Email: [email protected]
Commitment to Customer Privacy
At Custom Velcro Patches UK, we value customer trust and are committed to protecting the privacy and security of everyone who uses our website, submits custom patch artwork, or places an order with our business.