Last Updated: 12 May 2026

Welcome to Custom Velcro Patches.

These Terms & Conditions govern the use of our website and the purchase of custom velcro patches, embroidered patches, PVC patches, morale patches, tactical patches, and related custom products supplied by Custom Velcro Patches UK.

By using this website or placing an order with us, you agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

Throughout these Terms & Conditions:

“Company”, “we”, “our”, or “us” refers to Custom Velcro Patches UK.
“Customer”, “you”, or “your” refers to any individual or organisation using our website or placing an order.
“Products” refers to custom velcro patches and related customised goods.
“Website” refers to:

customvelcropatches.co.uk

2. Use of Website

By using this website, you confirm that:

you are at least 18 years old or have permission from a legal guardian,
all information provided is accurate,
you will not misuse the website,
you will not attempt to disrupt website functionality or security.

We reserve the right to restrict or terminate access to users who violate these conditions.

3. Custom Product Orders

All products supplied by Custom Velcro Patches UK are custom-made according to customer-provided specifications.

This may include:

logos
artwork
text
colours
dimensions
backing types
embroidery styles
PVC moulding designs

Because products are custom manufactured, production begins only after artwork approval and payment confirmation where applicable.

4. Artwork Approval

Customers are responsible for reviewing and approving all digital proofs before production begins.

Approval confirms acceptance of:

spelling
sizing
colours
layout
borders
backing types
overall design

Once approval has been given, Custom Velcro Patches UK is not responsible for errors approved by the customer.

Production will proceed based on the final approved proof.

5. Intellectual Property & Copyright

Customers must ensure they have legal rights or permission to use submitted artwork, logos, trademarks, or copyrighted material.

By submitting artwork, you confirm that:

you own the design, or
you have authorisation to reproduce it.

We reserve the right to refuse designs that:

infringe intellectual property rights,
contain offensive content,
promote illegal activity,
violate applicable laws.

Customers accept full responsibility for any legal claims arising from submitted artwork.

6. Pricing & Quotations

All quotations are provided based on:

artwork complexity,
patch size,
quantity,
materials,
backing type,
production requirements,
delivery location.

Prices may change without prior notice until an order is confirmed.

Quotes are generally valid for a limited time unless otherwise stated.

7. Payments

Payment terms may vary depending on:

order type,
order value,
production requirements.

Orders may require:

full payment in advance,
partial deposits,
or staged payments.

Production may not begin until payment requirements are satisfied.

Failure to complete payment may delay production or delivery.

8. Production & Turnaround Times

Estimated production and delivery times are provided as guidelines only.

While we aim to meet all estimated timelines, delays may occasionally occur due to:

supplier issues,
shipping disruptions,
production complexity,
seasonal demand,
artwork revisions,
customs processing.

Custom Velcro Patches UK is not liable for losses caused by production or shipping delays outside our reasonable control.

9. Shipping & Delivery

Shipping information is available on our Shipping & Delivery Information page.

Customers are responsible for:

providing accurate shipping details,
ensuring delivery accessibility,
monitoring tracking information where applicable.

We are not responsible for delays caused by:

courier companies,
customs authorities,
incorrect customer information,
force majeure events.

Risk transfers to the customer upon delivery.

10. Refunds & Returns

Due to the personalised nature of custom velcro patches and custom-made products, refunds and returns are generally limited.

Refunds may only be considered where:

products are defective,
manufacturing errors occur,
incorrect items are supplied.

Minor variations may occur in:

thread colour,
PVC tone,
patch dimensions,
embroidery detail,
material texture.

Such variations are considered normal manufacturing tolerances.

Customers must report issues within a reasonable timeframe after delivery.

11. Cancellation Policy

Orders may only be cancelled before production begins.

Once:

artwork is approved,
production starts,
or materials are allocated,

cancellations may no longer be possible.

Cancellation requests should be submitted immediately through our Contact Us page.

12. Limitation of Liability

To the maximum extent permitted by law, Custom Velcro Patches UK shall not be liable for:

indirect losses,
consequential damages,
business interruption,
loss of profits,
delayed delivery impacts,
customer misuse of products.

Our total liability shall not exceed the value of the original order.

Nothing in these Terms excludes liability for:

fraud,
death or personal injury caused by negligence,
or rights protected under UK law.

13. Product Usage

Customers are responsible for ensuring custom patches are suitable for their intended use.

This includes:

washing conditions,
heat exposure,
outdoor environments,
tactical applications,
uniform compatibility.

Improper use, modification, or attachment methods may affect durability and product performance.

14. Website Content

All website content, including:

text,
graphics,
product descriptions,
logos,
images,
page layouts,
and branding

remain the property of Custom Velcro Patches UK unless otherwise stated.

Content may not be copied or reproduced without written permission.

15. External Links

Our website may contain links to third-party websites.

We are not responsible for:

external content,
privacy policies,
security,
or third-party services.

Users access external websites at their own risk.

16. Privacy

Please review our Privacy Policy for information regarding:

personal data handling,
cookies,
customer information,
artwork submissions,
and data protection practices.

17. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Custom Velcro Patches UK

Website: customvelcropatches.co.uk

Contact Page: Contact Us

Email: [email protected]

Commitment to Professional Service

Custom Velcro Patches UK is committed to providing professional custom patch manufacturing services with transparent communication, fair policies, and high-quality custom velcro patch production standards for customers across the United Kingdom.