Last Updated: 12 May 2026
At Custom Velcro Patches, we aim to provide high-quality custom velcro patches and professional customer service for every order.
Because our products are custom manufactured according to customer-approved artwork and specifications, our Refund & Returns Policy differs from standard retail return policies.
Please read this page carefully before placing an order.
1. Custom-Made Products
All products supplied by Custom Velcro Patches UK are custom-made specifically for each customer.
This includes:
- embroidered velcro patches,
- PVC patches,
- tactical patches,
- morale patches,
- name tapes,
- and personalised patch designs.
As custom products are manufactured to individual specifications, they are generally non-returnable and non-refundable once production has started.
2. Artwork Approval Responsibility
Before production begins, customers receive a digital proof or design approval where applicable.
Customers are responsible for carefully reviewing:
- spelling,
- colours,
- sizing,
- patch shape,
- borders,
- backing type,
- layout,
- and overall design details.
Once artwork approval is provided:
- production begins based on the approved design,
- and changes may no longer be possible.
Custom Velcro Patches UK is not responsible for errors approved by the customer during the proofing stage.
3. Refund Eligibility
Refunds may only be considered in situations where:
- products arrive damaged,
- manufacturing defects occur,
- incorrect items are supplied,
- or production significantly differs from the approved proof.
Eligible refund requests are assessed individually.
Where appropriate, we may offer:
- replacement products,
- partial refunds,
- full refunds,
- or production corrections.
4. Non-Refundable Situations
Refunds or returns will generally not be provided for:
- approved artwork errors,
- customer spelling mistakes,
- incorrect customer-provided information,
- colour expectations based on screen differences,
- minor manufacturing tolerances,
- slight size variations,
- thread or material texture differences,
- delayed delivery caused by couriers or customs,
- or change-of-mind purchases after production begins.
Custom manufacturing naturally includes small variations between batches and materials.
5. Manufacturing Tolerances
Due to the nature of custom patch production, small variations may occur in:
- embroidery density,
- PVC moulding detail,
- thread colour,
- patch dimensions,
- backing alignment,
- border finishing,
- and material texture.
These are considered standard manufacturing tolerances and do not automatically qualify for refunds or replacements.
6. Order Cancellation Policy
Orders may only be cancelled before:
- artwork approval,
- material preparation,
- or production commencement.
Once production has started, cancellations may no longer be possible because:
- custom materials may already be allocated,
- production resources may already be committed,
- and personalised items cannot typically be resold.
Cancellation requests should be submitted as quickly as possible.
7. Reporting Problems
If you believe there is an issue with your order, please contact us promptly after receiving your delivery.
When reporting an issue, please provide:
- your order details,
- photographs of the product,
- packaging images where applicable,
- and a clear description of the problem.
This helps us investigate and resolve issues efficiently.
8. Damaged Deliveries
If your package arrives visibly damaged:
- inspect the contents immediately,
- retain all packaging where possible,
- and contact us promptly.
Damage claims may require:
- courier investigation,
- photographic evidence,
- or additional delivery information.
9. Lost Shipments
If a shipment appears lost in transit, we will work with the courier service to investigate the issue.
Investigation timeframes depend on:
- courier procedures,
- delivery location,
- and tracking availability.
Replacement or refund decisions will be made after the shipping investigation is completed.
10. Return Authorisation
Customers should not return products without prior authorisation from our team.
Unauthorised returns may:
- delay processing,
- create delivery complications,
- or be rejected.
Return instructions will be provided where a return is approved.
11. Refund Processing
Approved refunds are generally processed using the original payment method where possible.
Refund processing times may vary depending on:
- payment provider,
- banking systems,
- and transaction methods.
12. Replacement Orders
Where production defects or verified manufacturing issues occur, we may offer replacement patches instead of refunds.
Replacement production times may vary depending on:
- manufacturing schedules,
- artwork complexity,
- and stock availability.
13. International Orders
International customers are responsible for:
- import duties,
- customs charges,
- taxes,
- and local regulations.
Refunds will not typically be issued for:
- customs delays,
- refused imports,
- or local import restrictions outside our control.
14. Customer Satisfaction
We aim to maintain high standards across all custom velcro patch orders through:
- careful artwork review,
- quality production processes,
- clear communication,
- and customer support assistance.
If problems arise, we encourage customers to contact our team so we can work toward a fair resolution.
15. Contact Information
For refund, return, or order support enquiries, please contact:
Custom Velcro Patches UK
Website: customvelcropatches.co.uk
Contact Page: Contact Us
Email: [email protected]
Professional Custom Patch Support
Custom Velcro Patches UK is committed to providing reliable customer support and professionally manufactured custom velcro patches for customers throughout the United Kingdom and beyond.